Last Updated: August 30, 2026

At Flexibones, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Free from damage caused by use
• Accompanied by proof of purchase

2. How to Request a Return

To request a return, contact us at info@flexibones.com with:

• Your order number
• The reason for the return
• Photos of the product, if applicable

We will provide return instructions if your request is approved.

Please do not send the product back before receiving return instructions from us.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement or full refund at no additional cost to you.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

5. Non-Refundable Items

Certain items may not be eligible for return, including:

• Items damaged through misuse or improper installation
• Items that have been used or altered
• Items returned after the 30-day return period

6. Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the item is defective, damaged, or we sent the wrong product, Flexibones will cover the applicable return shipping costs.

7. Exchanges

If you received a defective or incorrect product, please contact us. Depending on availability, we may provide a replacement instead of a refund.

8. Contact Us

For return or refund questions, please contact:

Flexibones
Email:info@flexibones.com
Website:flexibones.com

This policy is a general e-commerce template. Because U.S. return/refund requirements can vary by state and situation, consider having the final version reviewed for your specific business.